This Trust & Safety Policy describes how Nestbitt Inc. ("Nestbitt", "we", "our", or "us") protects users of the Service from harmful, illegal, and abusive content and conduct. It works together with our Acceptable Use Policy, Content Policy, and Community Guidelines, which define the rules; this policy explains how we enforce them.
Our Commitment
Nestbitt gives people powerful tools to generate music and synthetic voices. With that power comes a responsibility to prevent abuse. We are committed to keeping the platform safe, lawful, and respectful — protecting people's identities, voices, and creative work, and acting quickly when something crosses the line.
What We Moderate
We take action on content and behaviour that violates our policies or the law, including:
- Illegal content — Anything unlawful under applicable law, or content that facilitates serious crime.
- Child safety / CSAM — Child sexual abuse material and any sexualization of minors. We have zero tolerance for this content, remove it immediately, preserve evidence as required, and report it to the relevant authorities.
- Non-consensual voice or likeness — Cloning or imitating a real person's voice, name, or likeness without authorization, including deceptive deepfakes and impersonation.
- Harassment and abuse — Targeted harassment, threats, hateful conduct, and incitement to violence.
- Fraud and deception — Scams, phishing, spam, and content designed to deceive or defraud others.
- Intellectual-property infringement — Content that infringes copyright, trademark, or other IP rights — see our Copyright & DMCA Policy.
Zero tolerance for child sexual abuse material
We have zero tolerance for child sexual abuse material (CSAM) or any content that sexualizes minors. Such content is removed on detection, the responsible accounts are terminated, and we report it to law enforcement and the appropriate child-protection authorities as required by law.
How Moderation Works
We use a combination of automated detection and human review. Automated systems — including AI/ML classifiers and pattern-matching tools — help us detect, prioritize, and in some cases automatically act on content that appears to violate our policies, at a scale and speed humans alone could not achieve.
Automated detection is not perfect, so it is paired with human review. Trained reviewers handle escalations, ambiguous cases, and appeals. Where an enforcement decision is made or materially supported by automated processing, you can ask for it to be reviewed by a person. For more on automated decision-making and your related rights, see the automated-decisions section of our Privacy Policy.
Reporting Content & Behaviour
If you encounter content or behaviour that may violate our policies, please report it. You can use the in-product reporting controls where available, or email us at support@nestbitt.com. To help us act quickly, include:
- A link to, or identifier for, the content, profile, or message in question;
- What rule you believe it breaks and why;
- Any context that helps us assess it (for example, that a voice or likeness is yours and was used without consent);
- Your contact details, so we can follow up if we need more information.
Copyright complaints should be submitted through the process in our Copyright & DMCA Policy. Reports concerning child safety are escalated with the highest priority.
The Enforcement Ladder
We aim to make enforcement proportionate to the severity, intent, and history behind a violation. Depending on those factors, we may apply one or more of the following actions — and for severe violations we may skip directly to the most serious response.
| Action | When it applies | Typical effect |
|---|---|---|
| Warning | Minor or first-time violations | A notice explaining the issue and what to change |
| Content removal / age-gate | Violating, borderline, or age-sensitive content | Content is removed, restricted, or placed behind an age gate |
| Temporary suspension | Repeated or more serious violations | Account access is limited or paused for a set period |
| Permanent termination | Severe or persistent violations | The account is closed and access is revoked |
| Law-enforcement referral | Illegal content or imminent harm (e.g. CSAM) | Evidence is preserved and reported to the authorities |
Repeat-Infringer & Strike Policy
Accounts that repeatedly violate our policies are subject to escalating action up to and including permanent termination. For copyright specifically, we maintain a repeat-infringer policy and terminate the accounts of repeat infringers in appropriate circumstances, as described in our Copyright & DMCA Policy.
Appeals
If you believe an enforcement action was taken in error, you can appeal by replying to the enforcement notice or by emailing support@nestbitt.com with your account details and the reason you think the decision was wrong. Where a decision relied on automated processing, you may ask for human review.
We aim to acknowledge appeals within a few business days and to resolve them as quickly as the circumstances allow. If an appeal succeeds, we will reverse the action and restore affected content or access where possible.
Emergencies & Imminent Harm
If you become aware of a credible threat to someone's life or safety, contact your local emergency services first. You can also alert us at support@nestbitt.com so we can preserve relevant information and cooperate with the authorities. Where the law requires or permits, we may disclose information to prevent imminent harm.
Transparency
We strive to apply our rules consistently and to explain our decisions when we can. We may publish or share information about our moderation practices and the volume of enforcement actions, consistent with our legal obligations and users' privacy.
Contact Us
For trust and safety questions, reports, or appeals, contact us:
- By email: support@nestbitt.com
- By mail: Nestbitt Inc., Suite C, 16644 - 71 St, Edmonton, AB. T5Z 0N5, Canada